Once your order is processed and shipped, expected delivery is 3-5 business days for US and Canadian orders, and 10-20 business days for International orders. Shipping charges are calculated by the online ordering system and are included in your total purchase amount. Prima Labs reserves the right to adjust International shipping charges as needed depending on weight of shipment. Shipping charges incurred are non-refundable.



Credit card charges will appear as "Prima Labs" along with our toll free telephone number (800) 665-0696. If a credit card charge is in question, please contact Prima Labs directly to resolve. Please do not dispute the charge with the bank as this incurs unnecessary fees.



We offer a 30-day, money-back guarantee for all of our products for any reason. This comprehensive return policy gives our customers the opportunity to try our products risk free for 30 days so that we can assure complete customer satisfaction. The effectiveness of our products are typically determined within 30 days of purchase. Please follow the below guidelines for all product returns.

Return Authorization:

All returns must be authorized by the returns department. Please notify us if you wish to return your product by sending an email to us at info@primalabs.com or call the toll-free telephone number provided with your order. A return authorization code will be assigned to you and must be included with the returned product. All products, including free offers and used products/containers, must be returned in order to be eligible for refund or exchange.

Return Shipping:

Upon receipt of your return authorization code from Prima Labs, please ship your return order to the address given to you with your return authorization code. We suggest that you use a shipping company that offers delivery confirmation to assure that your package has been successfully delivered. Refunds exclude shipping charges.



Protecting your private information is our priority. This Statement of Privacy applies to PrimaWhite.com and Prima Laboratories and governs the data collections and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Prima Laboratories include Prima White. By using the PrimaWhite.com website, you consent to the data practices described in this statement.

Collection of your Personal Information:

Prima Laboratories may also collect anonymous demographic information which is not unique to you. We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our site; (b) entering a sweepstakes or contest sponsored by us; (c) sending us an email message; (d) submitting your credit card or other payment information when ordering and purchasing products on our Site. To that end, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information:

Prima Laboratories collects and uses your personal information to operate its website(s) and deliver the services you have requested. Prima Laboratories may also use your personally identifiable information to inform you of other products or services available from Prima Laboratories.

Sharing Information with Third Parties:

Prima Laboratories does not sell, rent or lease its customer lists to third parties.

Tracking User Behavior:

Prima Laboratories may keep track of the websites and pages our users visit in order to determine what products are the most popular.  This data is used to deliver customized content and advertising to customers whose behavior indicates interest in a particular subject area.

Automatically Collected Information:

Information about your computer hardware and software may be automatically collected by Prima Laboratories.  This information can include your IP address, browser type, domain names, access times and referring website addresses.  This information is used for the operation of the service to maintain quality of the service and to provide general statistics regarding use of the Prima White website.

Children Under Thirteen:

Prima Laboratories does not collect personally identifiable from children under the age of thirteen.  If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website. 

Opt-Out & Unsubscribe from Communications:

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information.  Users may opt-out of receiving any or all communications by contacting us at info@primalabs.com or (800) 665-0696.

Changes to this Statement:

Prima Laboratories reserves the right to change this Privacy Policy from time to time.  We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page.  Your continued use of the Site and/or Services available through this Site after such modifications will constitute your (a) acknowledgement of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information:

Prima Laboratories welcomes your questions and comments regarding this Statement of Privacy. If you believe that Prima Laboratories has not adhered to this Statement, please contact us at info@primalabs.com

Effective January 1, 2019